How to claim your prize

If you have been selected as the winner of the R7,000 voucher, this page explains how you will be notified, what you need to bring, and how to complete your claim.

Key dates

How you will be notified

If you are the winner, we will contact you using all three of the methods below, using the details you provided when entering:

• Telephone call to the mobile number on your entry;
• SMS to the same mobile number;
• Email to the email address on your entry.
  Be aware of scams We will never ask you to pay a fee, transfer money, or provide banking details in order to claim your prize. If you receive a message asking for payment or bank details claiming to be from us, do not respond, and report it to info@takealot-voucher.co.za.

  What you need to claim

  To verify your identity and complete the claim, you will need:

  • A valid South African identity document (green ID book) or identity card;
  • Your entry confirmation email or SMS (or the mobile number and email address you used to enter);
  • A completed prize claim form (link below).

  If you are unable to collect the voucher in person, you may nominate a representative in writing. The nominated representative must bring a signed authorisation letter from you and their own valid South African identity document.

  Steps to claim

  1. Respond to our notification Reply to the SMS, answer the call, or respond to the email within 14 days of the announcement date.
  2. Complete the claim form Fill in the form at the bottom of this page. You will need your full name exactly as it appears on your ID, your ID number, and your contact details.
  3. Verify your identity We will verify your details against your original entry. You may be asked to send a clear photograph or scan of your South African ID.
  4. Arrange collection We will contact you to confirm a collection point and time. The R7,000 voucher will be handed over in person at the agreed location.
  5. Sign for the prize On collection, you will be asked to sign a receipt confirming you have received the voucher.

  If you do not respond in time

  We will make reasonable attempts to reach you over 14 calendar days. If we cannot reach you, or you do not respond within this period, we will select an alternative winner from the remaining valid entries in accordance with the Terms and Conditions.